Effective Date: 29 August 2026

Welcome to QAALI.

These Terms of Service (“Terms”) govern your access to and use of the QAALI website qaali.in (the “Website”) and your purchase of products from us.

In these Terms, “QAALI,” “we,” “us,” and “our” refer to Kanyah, the legal entity operating the QAALI brand. “You,” “your,” and “customer” refer to any person who accesses the Website or purchases products from us.

By accessing, browsing, or purchasing from the Website, you agree to be bound by these Terms, along with our Privacy Policy and Return, Exchange & Store Credit Policy. If you do not agree with these Terms, please do not use the Website or place an order.

1. Eligibility and Use of the Website

By using this Website, you represent that:

  • You are legally capable of entering into a binding agreement under applicable Indian law; and
  • The information provided by you while placing an order or creating an account is accurate, complete, and up to date.

If you are under the age of majority, you may use the Website only with the involvement and consent of your parent or legal guardian.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

2. Our Products

QAALI is a fashion and apparel brand offering clothing and related products through the Website.

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, and other information displayed on the Website are accurate.

However:

  • Actual colours may vary slightly depending on your device, screen settings, lighting, and photography conditions.
  • Minor variations in measurements, stitching, fabric texture, prints, or finishing may occur as a result of manufacturing processes.
  • Product availability may change without prior notice.
  • We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

We do not guarantee that every product will appear exactly identical to its representation on your screen.

3. Product Availability

All products are subject to availability.

QAALI may limit the quantity of products that may be purchased by a customer, household, or delivery location where reasonably necessary.

In the event that a product becomes unavailable after an order has been placed, we may cancel the affected order or portion of the order. In such cases, the amount paid for the unavailable product will be issued as store credit, unless a refund is required under applicable law.

4. Orders and Order Acceptance

When you place an order through the Website, you are making an offer to purchase the selected product(s).

After you place an order, you may receive an order confirmation acknowledging that your order has been received. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted.

An order will be processed subject to product availability, successful payment, verification, and other applicable conditions.

QAALI reserves the right to cancel or refuse an order, including where:

  • A product is unavailable;
  • There is an apparent pricing or listing error;
  • Payment has not been successfully received;
  • We reasonably suspect fraudulent, unauthorised, or abusive activity;
  • The order information is incomplete or inaccurate; or
  • Circumstances beyond our reasonable control prevent fulfilment.

If QAALI cancels an order for which payment has already been received, the applicable amount will be issued as store credit. Where a refund is required under applicable law, it will be processed through the original payment method or another appropriate method.

5. Accuracy of Customer Information

You agree to provide accurate and complete information when placing an order.

This may include your:

  • Name;
  • Mobile number;
  • Email address;
  • Billing information;
  • Shipping address; and
  • Payment information.

You are responsible for ensuring that the delivery information provided to us is correct.

QAALI will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information provided by the customer.

6. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers, discounts, and promotions may be changed or withdrawn at any time without prior notice.

The price applicable to your order will generally be the price displayed on the Website at the time the order is successfully placed, subject to any applicable pricing or technical errors.

Payments may be processed through third-party payment service providers, including Razorpay and other payment methods made available on the Website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

QAALI does not store or have direct access to your complete card, banking, or other sensitive payment credentials where such information is processed directly by the applicable payment service provider.

Payment transactions may be subject to the terms and privacy policies of the relevant payment service provider.

7. Shipping and Delivery

We currently deliver orders to locations supported by our shipping partners and displayed or accepted at checkout.

Delivery timelines displayed on the Website are estimates and may vary depending on:

  • Delivery location;
  • Shipping partner;
  • Weather or natural events;
  • Public holidays;
  • Operational disruptions;
  • Customs or regulatory requirements, where applicable; and
  • Other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping or delivery partner, delays caused by the carrier may be outside our direct control.

However, QAALI will make reasonable efforts to assist customers in resolving delivery-related issues.

Customers are expected to be available to receive their orders and provide accurate delivery information.

8. Returns, Exchanges and Store Credit

All returns, exchanges, and store credits are governed exclusively by our Return, Exchange & Store Credit Policy.

QAALI does not offer refunds for returns, exchanges, or other eligible order-related requests. Where a return or exchange is approved under our policy, the applicable amount will be issued only as store credit, subject to the terms and conditions of the Return, Exchange & Store Credit Policy.

Store credit may be subject to validity periods, minimum order requirements, exclusions, or other conditions stated in the applicable policy.

Please read the Return, Exchange & Store Credit Policy carefully before placing an order.

Our Return, Exchange & Store Credit Policy forms an integral part of these Terms.

Nothing in this section limits any rights available to consumers under applicable Indian law.

9. Order Cancellation, Returns and Refunds

Orders may be cancelled only within one (1) hour of placing the order.

To request cancellation, you must contact us at support@qaali.in within one hour of placing the order. Cancellation requests received after one hour will not be accepted, regardless of whether the order has been processed, packed, or shipped.

Once the one-hour cancellation window has expired, the order cannot be cancelled.

If a cancellation request is accepted within the one-hour window, the amount paid for the cancelled order will be refunded through the original payment method or another appropriate payment method. The refund may be subject to the processing timelines of the relevant payment service provider or bank.

Returns and exchanges, where eligible, are governed by our Return, Exchange & Store Credit Policy. Approved returns or exchanges will result only in store credit and not a cash or payment-method refund, subject to applicable law.

Where a refund is legally required, it will be processed through the original payment method or another appropriate method in accordance with applicable law.

10. Intellectual Property

All content appearing on the Website, including but not limited to:

  • QAALI name and logo;
  • Product names and designs;
  • Photographs;
  • Videos;
  • Graphics;
  • Product descriptions;
  • Text;
  • Website design;
  • Packaging designs;
  • Marketing materials;
  • Illustrations; and
  • Other visual or written content

is owned by or licensed to Kanyah / QAALI and is protected by applicable intellectual property laws.

You may access and use the Website for your personal, non-commercial shopping purposes only.

You must not, without our prior written permission:

  • Copy, reproduce, modify, or distribute our content;
  • Use our photographs or videos for commercial purposes;
  • Republish or reproduce our product designs;
  • Use the QAALI name or logo in a manner that suggests an unauthorised association;
  • Sell, reproduce, or commercially exploit Website content; or
  • Use our content to create derivative commercial works.

All rights not expressly granted to you are reserved by Kanyah / QAALI.

11. User Reviews and Feedback

If you submit reviews, comments, photographs, suggestions, testimonials, or other content to QAALI (“Feedback”), you represent that:

  • The content is truthful and based on your genuine experience;
  • You have the necessary rights to submit the content;
  • The content does not infringe the rights of another person;
  • The content does not contain unlawful, defamatory, abusive, obscene, threatening, or misleading material; and
  • The content does not contain malicious software or other harmful material.

By submitting Feedback, you grant QAALI a non-exclusive, royalty-free, worldwide right to use, reproduce, display, publish, adapt, and distribute such Feedback for purposes including operating, improving, and promoting our products and Services.

We may remove or refuse to publish Feedback that we reasonably believe violates these Terms or applicable law.

12. Website Content and Errors

We make reasonable efforts to keep the information on the Website accurate and updated.

However, the Website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to:

  • Product descriptions;
  • Prices;
  • Promotions;
  • Availability;
  • Shipping information; or
  • Other Website content.

We reserve the right to correct such errors and update information at any time.

Where an obvious error materially affects an order, we may contact you and, where appropriate, cancel the affected order and issue store credit. Where a refund is required under applicable law, it will be processed in accordance with applicable law.

13. Prohibited Use

You agree not to use the Website:

  • For any unlawful purpose;
  • To violate any applicable law or regulation;
  • To infringe our intellectual property rights or the rights of others;
  • To impersonate another person or entity;
  • To provide false or misleading information;
  • To interfere with the operation or security of the Website;
  • To introduce viruses, malware, or other harmful code;
  • To attempt unauthorised access to our systems;
  • To scrape, copy, harvest, or systematically collect Website content or customer information without our written permission;
  • To use automated systems, bots, crawlers, or similar tools to access the Website in a manner that interferes with its operation; or
  • To engage in fraudulent purchasing, payment, return, exchange, refund, or other activity.

We reserve the right to suspend or restrict access to the Website where we reasonably believe these Terms have been violated.

14. Third-Party Services and Links

The Website may use or contain links to third-party services, websites, payment providers, logistics providers, social media platforms, or other external services.

These third parties may operate under their own terms and privacy policies.

QAALI is not responsible for the independent content, policies, security, or practices of third-party websites or services.

Where you use a third-party service, you should review its applicable terms and policies.

15. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Our Privacy Policy forms an integral part of these Terms.

You can review our Privacy Policy on the Website.

16. Disclaimer

To the fullest extent permitted by applicable law, QAALI does not guarantee that:

  • The Website will always be available or uninterrupted;
  • The Website will always be free from errors;
  • All Website content will always be completely accurate or current; or
  • The Website will be free from technical issues, bugs, or security vulnerabilities.

We will, however, take reasonable steps to maintain the Website and address issues that come to our attention.

Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights or statutory protections that cannot legally be excluded or limited under applicable Indian law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, QAALI and Kanyah shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website or products purchased through it, except where such liability cannot lawfully be excluded.

Nothing in these Terms shall exclude or limit liability for matters that cannot legally be excluded or limited under applicable law, including applicable consumer protection rights.

Our liability, where legally permissible to limit it, shall be limited to the extent permitted under applicable law.

18. Force Majeure

QAALI shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters;
  • Floods;
  • Fire;
  • Epidemics or pandemics;
  • Government restrictions;
  • Strikes;
  • Civil disturbances;
  • War or similar events;
  • Internet or technology failures;
  • Transportation disruptions;
  • Shipping disruptions; or
  • Other events beyond our reasonable control.

We will make reasonable efforts to minimise the impact of such events on customers and orders.

19. Suspension or Termination

We may suspend or restrict your access to the Website where we reasonably believe that you have:

  • Violated these Terms;
  • Engaged in fraudulent or abusive activity;
  • Attempted to interfere with the Website; or
  • Engaged in conduct that may harm QAALI, our customers, or our service providers.

Termination or suspension will not affect any rights or obligations that arose before such action.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified or severed to the minimum extent necessary.

The remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.

21. No Waiver

If we do not immediately enforce any right or provision under these Terms, this shall not be considered a waiver of that right or provision.

Any waiver must be expressly made by us.

22. Entire Agreement

These Terms, together with our Privacy Policy and Return, Exchange & Store Credit Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Website and your purchases from QAALI.

These Terms supersede any prior representations or agreements relating to the same subject matter, except where otherwise required by applicable law.

23. Changes to These Terms

We may update or modify these Terms from time to time.

Any updated version will be published on this page with the revised effective date.

You are encouraged to review these Terms periodically.

Your continued use of the Website after the updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, or purchases made through QAALI shall be subject to the jurisdiction of the competent courts having jurisdiction over the place of business of Kanyah, subject to applicable Indian law and consumer protection laws.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a forum, authority, or court having jurisdiction under applicable law.

25. Contact Information

If you have any questions, concerns, or complaints regarding these Terms, your order, or our Services, please contact us:

QAALI
A brand operated by Kanyah
Website: qaali.in
Instagram: qaali.in
Email: support@qaali.in

For customer support, please contact us through the above email address.

Last Updated: 29 August 2026